On an iPhone 4 or 4S, just tap-and-hold the Mute button on the touchscreen (on an iPhone 3GS, tap the Hold button), then tap the Add Call … The first thing we must do to allow calls on hold from the mobile is to activate the option. When you place a new call, it puts the previous one on hold. (Windows) To place a call on hold. The simplest option and the method that works the same on all mobiles consists of a hidden code that we must enter. This phone doesn't really have a "hold" feature, but you can put the call on mute until someone else picks up, then you can hang up the phone or press the OFF button. Things You Can’t Do While on a Call If options other than holding exist, such as leaving a message, voice mail or finding information on the internet, let the caller know at this time. ; Click Hold Call. The button will change to Hold. You can also make conference calls on your iPhone. The caller will be placed on hold until you resume or transfer the call. If you need more assistance, please let me know so l can continue to assist you. 1. Most customers will answer “yes” if asked politely to hold. Start your phone call. Before you put a caller on hold, always ask for permission and wait for the customer to answer you. The Call Park feature on your Cisco IP Phone allows you to place a call on hold and then retrieve the call yourself or let someone else retrieve the call using another phone in the system. Test out the following lines: The docs say that I should be able to put a call ON HOLD, but, I don't see that button on the screen when I am on the call. During a call tap the More options icon next to the Caller ID.. 2. Putting a Call on Hold to Call Someone Else If you’re on a call and need to make another one, you can put that call on hold and make a different call (kind of like having a two-line phone). To activate the function we will do the following: First we access the phone app as if we were going to call someone. Call someone else: This is the same as the “Add Call” button on the call screen. Hi, I have this phone and I looked at the documentation also. Activate call waiting. Once they’re both active, you can switch between the calls or merge them. 2. How do I put a phone call on hold with Skype for Business? Tap and hold the Mute button. Tap Hold. If you need to put a customer on hold in order to update their account, or finish processing their information, try addressing the need for hold in a fresh, not robotic way. 1. Answer a Call Left on Hold for Too Long Your phone is configured to provide cues that let you know when you have left a call on hold for too long: Before using this feature, your network administrator should configure the extension numbers first where calls … Press the session button for the held call to resume that call and place the other call on hold automatically. 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