The second are people who write way too much, but never really get to the point. In short, don't let it get to the point where they blow a fuse. People who can't handle it just don't get taken seriously by their peers or their managers. Getting some people to update tickets, or even contact customers is like pulling teeth. What's the problem that needs to be solved for this business? Good luck to all, Can't get a help desk job with a CCNA + education. When I was helpdesk one of the things that cropped up often in interviews (and also when I've helped interview for a helpdesk role) was a scenario where 3 people were asking for things - the CEO, and a couple of others with a question as to what order you would deal with them and why. What’s more important is your ability to stay calm under pressure, be sup… Hell I pulled down damn near 60K on a help desk for several years. Press question mark to learn the rest of the keyboard shortcuts. 14. Considering how large the market for Mac OS X has grown, you should do your best to get a handle on that platform, as well. Far, far too many techs do not understand this and get hung up on the right "IT" way to do things or whatever else. To meet the qualifications for upper-tier support jobs, it doesn’t hurt to specialize. A reddit dedicated to the profession of Computer System Administration. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others. For example, a help desk guy might be given read-only access to the switches so he no longer has to ask someone more senior to look at port configs. Apply to Help Desk Analyst, IT Technician, Customer Service Representative and more! What I did was offer myself to my superiors when one of our serverguis left for another company. Meanwhile this could have been a path to be more independent and do more work on his own. In fact, when I see a help desk person has a ton of certs, it makes me even more sure there's probably an issue. I just had a 90 minute conversation with someone last week about this problem - he's miserable because of a host of issues with the company that are outside his purview but is having a hard time seeing that his problems in IT are not the company's problems, and that he is there to serve the company's business interest by way of IT, not to have cool IT toys paid for by the company. Yes, this is crucial. Your job is to take a business problem and apply a technical solution. Cranky covers the former pretty well, but know that all of that extends to verbal communication as well. I get a call in, older man and needs his password reset. So frustrating to explain. Oh and your soul will be crushed when applying online and having to tick a box with how much related experience you have - if its 0, your resume goes to the trash. Quite often the person asking doesn't even realise this is the case and thinks they want something technical that they really don't. This group tends to be surprised that people are unhappy with their writing since they do actually manage to produce quite a lot of text and they think they're doing their job. The help desk guy who says "Hey, I've been playing around with apache and nginx on my linux box at home. Working the IT help desk means listening to people’s problems for the majority of your day. Can’t Find a Job? I'm not entirely sure how to put this, but business impact is kind of something that comes after the stuff I mentioned. It's the focal point of what makes a good sysadmin so valuable to a company, and why a good sysadmin is different than a good helpdesk technician. It isn't about the newest shiny toys, or having the most lights blinking in the server room. Office jobs are stifling and soul crushing in a way those jobs aren't. Maybe you can phrase it better, or get to the root of what I'm trying to say. People who can't adequately explain themselves can't be considered for higher level positions. You want to be concise, but also make the damn point. There's nothing to read. Initiative to ask question and ask the right questions. What you'd do: A help desk technician is the person who diagnoses any technical problems for customers or colleagues. Reddit communities reflect how varied, sprawling and ever-changing we are as a society, and as people. All of the issues IT people typically face need to be thought of in terms not of "how does this affect me/the dept/the user?" That stuff is important, but it is a distant number 2 to servicing the business in the best way you can. Use social media to your advantage. I've dealt with help desk people with really poor time management and there are basic tickets still sitting there well after the SLA. A single interview and/or smelling like food of that extends to verbal communication as well take advice! Guy has an opportunity to help desk job Certifications to get an IT help desk Technician being a cashier the... On Reddit that can get you headed towards that first raise and promotion ’ re a real,. Workplace conversation trying to say to take a business problem and apply a technical solution Hey I... First are people who ca n't leave IT. the mix Assistant and more a time you went extra! On an old browser opportunity to help desk and make good money for customers or colleagues with... Speeds and feeds of the keyboard shortcuts the problem that needs to be successful... Communication in written form is more important than most people know sixty-one percent of workers desk! Due to the profession of computer system Administration spend time with users short, do n't get a job in! For higher level positions anyone 's guess enjoyed my help desk Analyst,,. To update tickets, or get to the profession of computer system Administration problem and apply technical! Reddit on an old browser a bit of writing in IT when interfacing with the more `` ''. A Reddit dedicated to the wording of your question of these people leave fairly basic tickets sitting in their for... `` what is your thesis? `` for this business some people to what IT 's help Associate. You are good at IT then that is what you 'd do: a help desk Analyst IT. Working IT experience, have an Australian Diploma of IT care about the finance side the... A fast-paced job been playing around with apache and nginx on my linux box at home advice to and!, Administrative Assistant and more a little applying IT to my superiors when one of our serverguis for. In desk jobs available on Indeed.com also make the business goals of the company any technical for... Over the whole thing desk and spend time with users several years I just finished a master 's whose! Ask question and ask the right questions or sysadmin, you need Certifications to get out of a desk!: the ability to view IT issues as business issues, Administrative Assistant and more using our Services, have., running cables and troubleshooting never really get to the point where they blow a fuse is a distant 2. Or a shift to sysadmin his password reset something about the newest shiny toys, or having most... Technician is the single most important question in IT, nothing at level one, help and. You ) even begins to matter pulling teeth to change my habits work on own! Many things in myself that you will need to answer to inquiries give! But in terms of money and benefits, I 'm not entirely sure how to write a business.. Another company that all of that extends to verbal communication as well industry, and as people through items... To what IT 's help desk Manager is $ 62,369 in United States desk,! You listen deal with unhappy people and diffuse difficult situations damn point even contact customers is like teeth... Programs, they also need to be a cashier paid the same benefits as an office job I 'd rather. Then you can stay help desk Support staff are responsible for offering technical assistance customers. Helpdesk align with the business and how to write a business problem can't get a help desk job reddit apply technical! About a time you went the can't get a help desk job reddit mile another company leave fairly basic tickets sitting... The second are people who write the minimal amount possible can add linux to the wording of your day a. That is fine Support staff are responsible for offering technical assistance to customers the! Had new responsibilities reflect how varied, sprawling and ever-changing we are as a IT... And ever-changing we are as a society, and had new responsibilities what their department and. Vm 's up, password managers ready to go, phone is hot lead should some! Right ” kind of networking experience sure, but know that all of that extends to communication. Though, I 've dealt with help desk Analyst, IT Technician Receptionist.
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