This is called project discovery. Unless confidentiality issues mean you can’t, you should talk publicly about what you’re learning. Complete our quick 5-question survey to help us improve our content. For example, your discovery research might reveal that another part of government is already collecting the personal information you need from your users. My view is that the purpose of the discovery stage of a project and the insight that is delivered from it ensures we produce marketing assets and campaigns that are relevant, engaging and effective for our (or our clients) audience and eventual customers. Service teams should be thinking about the wider journey their service is part of - but it’s important to fix that journey in increments, starting small. If you started your discovery before 30 June 2019, you’ll need to use the previous version of the standard instead. We had gone from 12 people working on Alpha GOV to over 300 people working on a number of programmes of work in just over 1.5 years. Put the code away for a few weeks, get out into the field, and understand your users. Help us improve GOV.UK. Level 5’s depth of experience working in the public sector, results in delivering projects passing GDS assessments from Discovery to Live. Your service shouldn’t duplicate another government service and it should only meet user needs that it makes sense for government to meet. For example, if a service will only be viable if you can change an existing process or structure, you’d want to focus on ways of doing that during your alpha. Reports on this blog will be migrated across. Or if you’re creating a service for people who work in government, you could take a more relaxed view of things like uptime, as the service is unlikely to be needed 24 hours a day. You may also find the following guides useful: Don’t include personal or financial information like your National Insurance number or credit card details. And that accessibility covers a range of other needs for people who don’t have a disability. Digital Service Standard assessments discovery. Alpha Assessments E-Claims - Service Assessment - 11/12/2015 Claim Personal Independence … Anthony Iannarino has a useful definition of agency client discover… All content is available under the Open Government Licence v3.0, except where otherwise stated, National restrictions in England until 2 December, Service assessments and applying the Service Standard, make sure the transaction you’ve built joins up with that wider journey, #standard-assessments channel on cross-government Slack, dbd-assessments@digital.cabinet-office.gov.uk, creating a service for people who work in government, it’s not always appropriate to make your service look like GOV.UK, getting assessed is a condition of your Cabinet Office spend approval, it’s a transactional service that’s new or being rebuilt - your spend approval will say whether what you’re doing counts as a rebuild, exchange information, money, permission, goods or services, submit personal information that results in a change to a government record, your understanding of the user’s wider journey - and the work you’ve done to, your service is likely to handle more than 100,000 transactions per year, civil servants in more than one organisation will use your service, your digital leader - if your service is likely to have fewer than 100,000 transactions per year. If it’s a problem you know a fair bit about already, you might be able to get away with a slightly shorter discovery. For example, you might be able to solve the problem more effectively (or less expensively) by publishing website content, running a campaign, partnering with a non-government organisation, giving improved information to face-to-face advisors or making data or an API available to third parties. previous user research can be time consuming for the team to wade through – and at a point when everyone is keen to get the development team coding. And you can adapt it for non-transactional services too. It’s probably something like: “How can we make it easier for people to find their nearest contact centre if they need to book a face-to-face appointment?”. Your research might also lead you to consider alternatives to building a service. If you’re creating a service that’s not for GOV.UK, it’s still a good idea to use the patterns in the GOV.UK Design System. What you learn during discovery should help you work out whether you want to move forward to the alpha phase. If you decide to go ahead and build a service, reusing that data would prevent users from having to provide the same information multiple times. It will take only 2 minutes to fill in. Start by learning about your users and their context. Before you start your research, you’ll need to interrogate that solution and reframe it as a problem to be solved. Understanding constraints is helpful for two main reasons. Let the purpose of your discovery dictate how long you spent on it. Posted by: Zuz Kopecka, Posted on: ... Hi - the findings all ring true with me both as someone who has been delivering a new service for assessment and someone who is a GDS Lead Assessor for internal assessments or self- certification at the Environment Agency . Otherwise, your service will be assessed by your department’s assessment team. For the past couple of months I’ve been Delivery Manager for “pre-discovery” on something called the Asset Management Digital Transformation work stream. You’ll also need to understand any constraints you’re likely to come up against if you were to move on to the alpha phase. Before starting discovery, check if you need spend controls approval to spend money on your service. beta Outcome of service assessment. It will take only 2 minutes to fill in. Problems worth solving. We use cookies to collect information about how you use GOV.UK. At the start of your discovery, you might be presented with a pre-defined solution or told you’re building a specific thing. Assessments in DHSC. ... (It is worth noting that GDS run regular, and in-depth, ... PHE Evaluation Service Beta Assessment 7 February 2020; You wouldn’t fail an assessment just because there are still problems with the wider user journey, as long as you’ve done what’s reasonable in the circumstances to make things better. In fact, you’ll be saving time and money that could be better spent elsewhere. Bear in mind that, in the UK, 1 in 5 people report a permanent disability. Starting a project to go through a GDS Alpha assessment can be daunting. Transitioning from Discovery to Alpha. This will help you better understand what your team has been set up to achieve. Have a multidisciplinary team. You could also look at related or similar services, to understand the constraints they face and how they dealt with them. The Digital Justice discovery was a 12-week project led by Mark O’Neill here at GDS, and supported by Natalie Ceeney from HM Courts and Tribunals Service, and Matthew Coats and Indra Morris from Ministry of Justice. But if you were to move on to alpha, you’d need to find a way of delivering a service that still works for your users. Reasons. To help us improve GOV.UK, we’d like to know more about your visit today. Designing public services in a user-centred way during a crisis. This part of your project is called the discovery phase. Once you’ve set a goal for your discovery and understand the problem you’re looking into, you’re ready to start research. When you dig into this, you’ll often find the thing you’re working on is part of a bigger process or user journey. The second reason is that it can help you prioritise your risky assumptions if you do continue to alpha. We enable our students to develop both: the skills a sound education provides and the competencies essential to thrive in a challenging world. You’re required to get your service assessed against the Service Standard if you’re a central government department working on a transactional service. If your department doesn’t have an assessment team, you could ask for help in the #standard-assessments channel on cross-government Slack. It is the data gathering phase of any project and should be done the minute the project is assigned. If you do decide to move on to alpha, you’ll need to make sure you: Updated to reflect the requirements of the updated Service Standard. The Service Standard helps teams create and operate good public services. If you’re working on a problem that no one’s researched before, you might need a bit longer. Government Digital Service (GDS) was set up in 2011 by Cabinet Office with a task to transform the provision of government digital services by putting users’ needs before the needs of government. All content is available under the Open Government Licence v3.0, except where otherwise stated, National restrictions in England until 2 December, check if you need spend controls approval to spend money, download a poster that explains what the discovery phase is for, quantifying the value of solving the problem, learning about your users and their context, getting sponsored by an employer is only one part of coming to work in the UK, map of the services that exist in the wider problem space, learn enough about your users’ accessibility requirements, accessibility covers a range of other needs, your users’ digital skills and internet access, people you need to have in your team at each phase, your users and what they’re trying to achieve, any constraints you’d face making changes to how the service is run - for example because of technology or legislation, the underlying policy intent you’ve been set up to address - this is the thing that government wants to change or make happen, opportunities to improve things - by sharing data with other teams, for example, there’s a viable service you could build that would make it easier for users to do the thing they need to do, it’s cost effective to pursue the problem - this means weighing up how much it’d cost against how much of an improvement you think you could make, understand the wider context and the other services, teams and organisations working on similar problems to you, are clear on how what you’re working on fits into that wider problem space, have a list of ideas you’d like to test at alpha and an idea of which one you’d like to test first, know roughly who you need in your team for alpha, know how you’ll measure whether you’ve been successful. The service team have been conducting extensive user research, during both discovery and the alpha stage of the project. This includes constraints due to things like: You’ll need to work out which of these constraints are hard constraints that you won’t be able to do much about. The Discovery was conducted by Lagom Strategy (a digital service Discovery phase specialist agency) from the beginning of May to the beginning of July 2019. Added guidance on how to meet government accessibility requirements in discovery. At some point we think it makes sense for services that are already in progress to transition to the updated Service Standard. No matter which version of the standard you’re using, you must get your service assessed if it’s the responsibility of a central government department and either of the following apply: These rules apply even if your service is internal and will only be used by civil servants. So start by defining the problem you’re working on. Global Data Systems Taking Donations For Hurricane Laura Relief August 31, 2020 Global Data Systems Ranked Among World's Most Elite 501 Managed Service Providers July 29, 2020 Global Data Systems, Inc. Named To CRN’s 2020 Solution Provider 500 List At #410 June 01, 2020 Global Data Systems, Inc. Receives Elite Cyber Verify AAA Risk Assurance Rating May 10, 2020 Understanding context includes developing a picture of what that wider journey looks like - for example, by creating a low fidelity map of the services that exist in the wider problem space. For example, a problem isn’t: “We need to build an interactive map to show people where our contact centres are”. If you’re working to the previous version of the standard, your assessment will focus on the transaction you’ve built. This means understanding what the user’s trying to achieve and how they go about doing it. Making is an excellent way to learn about a problem, but that doesn't mean you need to make from the very beginning. 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